Sales EQ Training to Boost Your Teams Performance
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Consultative Approach
- Improved consultative selling capabilities
Offer Solutions
- Better need identification and solution matching
Build Trust
- Increased ability to build trust and rapport
Increase Close Rates
- Higher customer satisfaction and closing rates
A comprehensiveĀ training program developing emotional intelligence and consultative selling skills for home improvement sales professionals
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SESSION 1: SELF-AWARENESS & THE CONSULTATIVE MINDSETĀ
- Understanding your communication style and its impact
- Transitioning from product expert to trusted advisor
- Managing personal biases during customer interactions
- Practicing emotional self-regulation techniques
- Interactive role-play scenarios
SESSION 2: CONSULTATIVE QUESTIONING & ACTIVE LISTENINGĀ
- Developing strategic question sequences
- Mastering deep listening techniques
- Reading and responding to emotional signals
- Distinguishing between needs and wants
- Hands-on listening and reflection exercises
SESSION 3: ADAPTIVE CONSULTING STRATEGIESĀ
- Understanding different personality types
- Adapting communication styles for different customers
- Building trust across personality types
- Managing family dynamics in decision-making
- Personality adaptation role-play exercises
SESSION 4: ADVANCED PROBLEM-SOLVING & INTEGRATIONĀ
- Converting discoveries into personalized solutions
- Managing emotional aspects of high-value decisions
- Advanced objection handling techniques
- Complex scenario management
- Development of personal action plans
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